The complete site care system

ENERZA OPTIMUM

 

Built in-house by the Enerza team the Optimum system is the ultimate full site care system, with the ability to interface into many site systems such as BMS, CCTV, alarms, leaks, IOT sensors, lone working and more.....The Optimum system allows clients to start working proactively and knowing the state of their assets at any time. With auto reports and fully modular design, Optimum is your 24hr digital caretaker.

Privacy Policy

 

Enerza Solutions Ltd Privacy Policy

 

Our contact details

Name: Enerza Solutions Ltd

Address: 86-90 Paul Street, London, England, EC2A 4NE

 

Phone Number: 0203 031 8576
 
 

 

E-mail: future@enerza.com

Date: 10th October 2022

 

The type of personal information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we get the personal information and why we have it

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?


Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

In accordance with data privacy regulations, we must inform our visitors that we are using cookies on our site.

Wix uses cookies for important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify your registered members (users who registered to our site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Types of Cookies
 

In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings.

 

 

Take a look at the table below to see which cookies are placed on our host, Wix’s sites:

Cookie Name             Purpose                                                                   Duration       Cookie Type
                                                                                                                                   
XSRF-TOKEN              Used for security reasons                                      Session          Essential
Hs                                Used for security reasons                                      Session          Essential
svSession                    Used in connection with user login                     12 months     Essential
SSR-caching               Used to indicate the system from                        1 minute        Essential
                                     which the site was rendered
_wixCIDX                     Used for system monitoring/                                3 months       Essential
                                      debugging
_wix_browser_sess     Used for system monitoring/                                Session          Essential
                                      debugging
consent-policy            Used for cookie banner parameters                   12 months       Essential
smSession                   Used to identify logged in site                             Session           Essential
                                      members
TS*                                 Used for security and anti-fraud reasons           Session            Essential
bSession                       Used for system effectiveness measurement    30 minutes     Essential
fedops.logger.X           Used for stability/effectiveness measurement   12 months       Essential
wixLanguage               Used on multilingual websites to save               12 months       Functional
                                       user language preference

The following links explain how to access cookie settings in various browsers:

 


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at future@enerza.com if you wish to make a request.

 

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at future@enerza.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

 

Helpline number: 0303 123 1113
 
 

 

ICO website: https://www.ico.org.uk