There were a range of issues which included:
Defective HIU units
Site handover protocols which required consultancy
Plantroom equipment and control anomalies
The HIU units on the first site have now been problem free for over a year.
Tenant complaints have significantly reduced.
The distribution issues have largely been resolved and tenants are now receiving heat through the district heat system.
Control anomalies have been largely resolved.
Now that the metering network is performing as expected, tenants are being billed accurately and on time. Consequently, First Port is able to collect expected energy revenues.